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Terms and conditions

Terms and conditions of AC Viajes Perú


AC Viajes Perú does not have rigid policies and conditions that are fullfilled for all its services, because we consider that each trip is unique, from an excursion in shared service to personalized trips in private service. In order to start a good relationship following our institutional and personal values, we are pleased to inform you of the following general rules, which will allow us to be transparent and provide confidence to our travelers when booking with us.


  1. Bookings 

To confirm the reservation of your trip it is necessary to provide the documents and pertinent information of the passenger and make a first payment of 50% to guarantee in advance the services you chose and coordinate with all the people involved in providing you with the best travel experience. In the case of trips that include flight and train tickets, special income or other services, the initial payment could be higher, for this we will inform you in advance and explain the details.


Final payment for the trip will be 30 days before the passenger’s arrival, with some exceptions in the case of excursions or other services that are not package tours. For national travelers, this time may vary from 20 days to 1 week before the start of the trip and in the case of excursions until before the start of the tour.


  1. Rates

The published rates are not valid for holidays in Peru such as: January 1st, May 1st, Holy Thursday and Good Friday, July 28th and 29th, November 1st, December 24th, December 25th, and December 31st.


  1. Changes

Changes after booking are allowed, but will be treated on a case-by-case basis, depending on the type of trip and services included. For this, the reasons for the change will be considered, and the anticipation which it is requested. AC Viajes Perú is formed by a team that focuses on providing personalized service, so we will work in the best way to manage the changes of each passenger; in order to adapt your trip without penalty. However, there may be charges for new services or penalties, such as entrance tickets or non-refundable tickets, etc.


It is important to consider that, when booking shared services, we will work to provide you with the best available option that fits your needs and preferences. However, it does not compare to the flexibility and personalization of private services, which are designed and organized exclusively for each passenger.



  1. Cancellations

Remember that reservation deposits (both down payment and final payment) are non-refundable, because we highly value the work of all the people involved in our value chain, from the travel consultants to the host community of the tourist destinations. The time these people invest in preparing everything to make your trip unique is very valuable. Likewise, it is difficult to find bookings in a short time when cancellations are made, but we will do our best to manage the refund of the services that allow it; according to each case, anticipation with which the cancellation is requested and subject to penalties.


  1. Travel insurance

We recommend all our passengers to have a travel insurance, to be protected against any inconvenience or emergency during their trips. Travel insurance is not included in the price of our services, in case you have not purchased one before your trip, the AC Viajes Peru team can recommend some options for you to choose the one that best suits you.


  1. Children

In almost all programs, children under 5 years of age do not pay for the service, as long as they share seats and beds with their parents. Children from 5 to 11 years old have a special discount on some programs. Children over 11 years of age are considered adult fare in most programs. These criteria vary in the case of services such as flight tickets, travel insurance, train tickets and admission tickets, which have a different fare policy.


  1. Our commitment

AC Viajes Perú is not a conventional travel agency, we are a small company with a warm and welcoming spirit, always providing a familiar treatment to travelers who wish to know Peru in a more conscious and responsible way.


We put a lot of effort from the moment the traveler requests his/her first travel proposal, in order to offer them a memorable experience in each destination. We accompany you throughout the booking process, travel and post trip, because we are committed to provide a service of excellence. For this, we will be available and ready to answer your doubts and queries whenever you need it.


Remember that we are not responsible for cancellations or delays in any of your flights by the airlines or corresponding authorities, nor for situations of force majeure, natural or climatic phenomena, social conflicts, new entry restrictions, or any other type of external eventualities that may arise. However, we will make every effort to accommodate your travel itinerary in the best possible way. In some cases, it may not be possible to provide all the services, so it is important that the passenger understands and is flexible if, due to external causes, it is not possible to solve the problems generated in the itinerary.


We involve our business partners in our commitment to responsible tourism and service of excellence. We know that you make a great effort to make your trip, so we work and improve constantly to make your travel experience the best possible, so we value your suggestions and comments.


  1. Traveler’s commitment

Likewise, we expect you to comply with some important responsibilities so that your trip goes as planned and you have the best possible experience. The following are the commitments you must assume as a traveler:


  • Personal documents: valid and current national identity card or passport/visa, Covid -19 vaccination certificate, travel insurance, etc.
  • Travel affidavit: is a document that we will provide to you, stating that you do not have any symptoms of Covid-19 and that you have not been exposed to a person with the disease or related symptoms. These affidavits are required for land and air transportation, and their mandatory nature is subject to modifications by the relevant authorities.
  • Medical form: this is a document in which the traveler completes information regarding his/her health condition (pre-existing diseases, allergies, food restrictions, vaccinations received, etc.), and states that he/she is fit for the trip, in order to provide a better service. Before engaging in adventure tourism activities, our specialized operator may ask you to fill out some other form or affidavit.
  • To be fully vaccinated against Covid -19 for the tours.
  • Comply with current regulations and sanitary protocols before Covid-19, imposed by the Peruvian government.
  • Comply with sectorial sanitary protocols implemented by the company and strategic partners.
  • Be predisposed to taking body temperature at each boarding and entrance, and according to the protocol of the scheduled tourist transportation services and other establishments. In case the traveler presents a body temperature higher than 37°C, he/she will not be allowed to board the tours or enter establishments and/or visit sites, automatically losing the contracted service.
  • It is the traveler’s responsibility to accept that he/she will not be allowed to continue with the trip because he/she presents symptoms of covid-19 before or during the tours, since he/she puts the other travelers and the responsible team at risk. AC Viajes Perú will do its best to help the traveler, however, the charges corresponding to new services are assumed by the traveler.
  • Show respectful and responsible behavior. In case there are passengers with behaviors that endanger the health, safety and integrity of the other members of the tour, or discomfort and do not allow the proper development of the tour, they will be excluded from all or part of the tour.
  • Responsible Traveler Commitment: one of the most important, this document sets out the commitment that the travelers must voluntarily assume to reduce and avoid negative impacts on natural and cultural spaces and society during their trips.


We hope to see you soon to discover together the magic of Peru!

We also leave you a link so you can check the current requirements to enter Peru and other important information for your trip.


Let’s discover together the magic of Perú…

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